Dennis and Kevin are awesome! I went in and got exactly what I was looking for when looking for wedding rings for me and my beautiful soon to be wife. These guys went above and beyond with helping me choose the perfect rings and the customer service was beyond amazing. I highly recommend everyone to go take a look at the beautiful jewelry in the store and to ask for these men to help you out! You won’t doubt it! Thank you again Dennis and Kevin and thank you Kay Jewlers!
The employees here are awful, plus the company itself... My diamond fell out of my ring. My diamond check to get it replaced was in June. I went in on July 3rd and they still charged me full price for the diamond replacement. This would have been my first ring check by the way so the ring was only 6 months old. The diamond shouldn't have fallen out anyway. They send it out for repair and in addition wanted it sized down. I get the ring back 3 weeks later than they said it would be done. It wasn't sized down plus the diamond came back looking completely different than the two next to it and has two sets of prongs. This was such a horrible experience. When my boyfriend and I are ready for a bigger ring we definitely will be going to a different jeweler.
Avoid this place no matter what! Absolute worst run jewelry store I have ever dealt with in my life. They sent me away telling me that the ring I bought would not qualify for the discount when it clearly did. I called the main office and they agreed that it should have been, so they sent me back to the store. After waiting for 30 minutes and arguing with the staff because they kept telling me they couldn't offer me that 25% engagement ring discount, they made me call the corporate office again to finally get it handled. They wouldn't even take the time to do it for me and basically accused me of never having talked to anybody. Two weeks goes by and I get a phone call saying my ring is ready, so I drive 30 minutes back there to pick it up only for them not to be able find it. Unless you want an absolute run around and crappy customer service I highly suggest you avoid this place and don't spend a penny there.
Their sales guy hung up on me when I asked them how they could work with me to help get a manufacturer to honor warranty. Before he hung up on me, he told me I should have bought their extended warranty. They used to be my first stop when shopping for jewelry, they lost my business.
My boyfriend and I eyed each other our secret code that we had recognized the salesman from before. The first thing he said was about opening a credit account to which my boyfriend responded "no thanks". He asked twice more before we just got up and left. It's unfortunate for the other gentleman that had been helping us because we would have walked out with one.
I'm really only basing my rating off of one employee. I've been in twice recently to the same store and had almost identical experiences.
I really wanted something from Kay because I already have jewelry from other stores and I am all about loyalty to a brand. He has discouraged us from ever stepping foot in that one ever again.
My boyfriend said no to the account because he was paying cash and the constant question was just annoying and unnecessary.
First of all it was rude of him to let it be known to the public that he didn't like a client.
First time my boyfriend and I went in to get my promise ring cleaned and to browse for fun and he was immediately badgered to apply for a credit account. I told the man that we were just browsing rings and then I was asked about opening an account. He told me he would give me a free gem if I did it. He also wouldn't let me look at ANYTHING until I agreed so I let him. Then he came back and was trying to sell me my own engagement ring. I told him I wasn't buying my own and he continued to pester me so we left. Flash to Tuesday night 7/27 and my boyfriend and I went in again to SERIOUSLY shop for an engagement ring and we were having a pleasant experience with an older gentleman salesperson. We had it narrowed down to two choices when that same annoying man decided he couldn't handle the customer in front of him and asked to trade.
Kay Jewelers is a US Jewelry Store based in Broomfield, Colorado. Kay Jewelers is located at 1 W Flatiron Crossing Dr Ste. 2208, Broomfield, CO 80021, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.